Get on the Bus!
TRANSIT SERVICE IN GRANT AND LUNA COUNTIES IN NEW MEXICO
Grant County/Corre Caminos is committed to a policy of nondiscrimination in the provision of public transportation service. If you believe that you have been subjected to discrimination due to your race, color, national origin, or disability, or have a complaint about the accessibility of Corre Caminos service, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
You can call the Grant County Human Resources Department at 575-574-0004 or use the accompanying form.
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
– Your name, address and telephone number. (See question 1 of the complaint form.)
– How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
– The names of any persons, if known, whom the director could contact for clarity of your allegations. (See question 11 of the complaint form.)
Please mail, email or return the completed form to:
Grant County Human Resource Specialist
Title VI/ADA Coordinator
PO Box 898
Silver City, NM 88062
If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 575-574-0004.
Grant County/Corre Caminos investigates complaints received no more than 180 days after the alleged incident. The County will process complaints that are complete. Once a completed complaint is received, the County will review it to determine if it has jurisdiction. The complainant will receive a letter acknowledging receipt of the complaint and whether the County has jurisdiction to investigate the complaint.
The County will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, the County may contact you. Unless a longer period is specified by the County, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, the County may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After the investigation is complete, the County will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken as a result of the investigation. If you disagree with the County’s determination, you may request reconsideration by submitting a request in writing to the County within seven (7) days after the date of the letter, stating with specificity the basis for the reconsideration. The County will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the County will issue a determination letter to the complainant upon completion of the reconsideration review.
We encourage that you file the complaint with us. However, you may file a complaint with the New Mexico Department of Transportation or the Federal Transit Administration:
Title VI/ADA Coordinator
New Mexico Department of Transportation
1590 Pacheco Street Suite A-10
Santa Fe, NM 87505
1-505-470-9668
www.dot.nm.us
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
1-202-366-4043
www.transit.dot.us
If you need more information on Grant County/Corre Caminos’ nondiscrimination obligations or complaint procedure, please call us at 575-388-3180 or 866-934-3866 or email us at correcaminos@grantcountynm.gov.
