Title VI Policy & Procedure

Title VI of the 1964 Civil Rights Act requires that “No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

Any person who believes that he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color or national origin by Grant County may file a complaint by completing and submitting the Grant County Title VI Complaint form.

How Do You File a Complaint?

These procedures cover all complaints filed under Title VI of the Civil Rights Act of 1964 for alleged discrimination in any program or activity administered by the County of Grant, New Mexico.

These procedures do not deny the right of the complainant to file formal complaints with other State of Federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and Ground County may be utilized for resolution. Any individual, group of individuals or entity that believes they have been subjected to the discrimination based on race, color or national origin, prohibited under Title VI and related statues may file a complaint.

1. A formal complaint must be filed within one-hundred and eight (180) days of the alleged occurrence. Complaints shall be in writing and signed by the individual or his/her representative, and will include the complainant’s name, address and telephone number; name of alleged discriminating official, basis of complain (race, color, national origin), and the date of alleged act(s). A statement detailing the facts and circumstances of the alleged discrimination must accompany all complaints. A Grant County Title VI Complaint form can be downloaded here. Grant County encourages individuals to submit title VI Complains in writing using this form and mailing it to:

Human Resource Specialist,
Title VI Coordinator
P.O. Box 898
Silver City, NM 88062

2. In the case where a Complainant is unable to or incapable of providing a written statement, a verbal complain of discrimination may be made to the Grant County Title VI Coordinator of his/her designee. Under these circumstances, the Complainant will be interviewed, and the Title VI Coordinator will assist the Complainant in completing a written statement.

3. When a complaint is received, the Title VI Coordinator or his/her designee will mail a written acknowledgement to the Complainant within ten (10) business days.

4. If a complaint is deemed incomplete, the Complainant will be notified such by mail and the Complainant shall have thirty (30) calendar days from the receipt of the notice of incompletion to resubmit the complaint with all required information. Failure to do so may be considered good cause for a determination of no investigative merit.

5. Within fifteen (15) business days from the receipt of a complete complaint, Grant County7 will determine its jurisdiction in addressing the matter and whether the complaint has sufficient merit to warrant investigation. the Title VI Coordinator or his/her designee will mail this decision to the Complainant within fifteen (15) days from the receipt of the complete complaint.

a. If the decision is not to investigate the complaint, the notification shall specifically state the reason for the decision.

b. If the complaint is to be investigated, the notification shall inform the Complainant that his/her full cooperation will be required in gathering additional information and assisting the investigator.

6. When Grant County does not have sufficient jurisdiction, the Title VI Coordinator or his/her authorized designee will refer the complaint to the appropriate State of Federal agency holding such jurisdiction.

7. If the complaint has investigative merit, a complete investigation will be conducted and an investigative report will be submitted to the Grant County Manager within sixty (60) calendar days from the receipt of the complete complaint. The report will include a description of the incident, summaries of all persons interviewed, and a finding with recommendations and proposed resolution where appropriate.

8. The Grant County Manager or his/her designee will review the investigative report.

9. The Grant County Manager will make a determination on the disposition of the complaint. Within ninety (90) calendar days from receipt of the complete complaint, notice will be mailed to the Complainant of the final decision reached and of any necessary remedial action that will be taken. The notice will state the Complainants right to file a complaint with the Federal Transit Administration, as describe below.

10. If the Complainant is dissatisfied with the Grant County’s resolution of the complaint, he/she has the right to file a complaint with:

Federal Transit Administration Region 3
1760 Market Street, Suite 500
Philadelphia, PA 19103-4124
(215) 656-7100 (telephone)
(215) 656-7260 (fax)

11. A copy of the complaint, investigation report, and the notice sent to Complainant wilJ be forwarded to the Federal Transit Authority (FT A) within one-hundred and twenty (120) days of the receipt of the complaint.

12. A summary of the complaint and its resolution will be included as part of the Title VI updates to the FTA.




  • Contact Us

    Call Us:



    Visit Us:

    Corre Caminos
    3033 Highway 180 East
    Silver City, New Mexico 88061

    Click here to email us:


  • Holidays

    No bus service on the following holidays:

    New Year's Day

    Martin Luther King, Jr. Birthday

    Spring Holiday

    Memorial Day

    Independence Day

    Veterans Day

    Thanksgiving Day

    Day After Thanksgiving

    Christmas Eve

    Christmas Day

    New Years Day

  • Hours

         Office Hours

    Monday through Friday

    9:00 AM - 5:00 PM